Terms & Conditions

  • Detailed description of goods and/or services
    Pouberg Pty Ltd T/A Caledon 23 Country House, is a business in the hospitality industry that markets accommodation.

  • Delivery policy
    Subject to availability and receipt of payment, requests will be processed within 1 day and delivery confirmed by way of booking number.

  • Return and Refunds policy
    The provision of goods and services by Pouberg Pty Ltd T/A Caledon 23 Country House, is subject to availability. In cases of unavailability, Pouberg Pty Ltd T/A Caledon 23 Country House, will refund the client in full within 30 days. Cancellation of orders by the client will attract 30% administration fee.

  • Customer privacy policy
    Pouberg Pty Ltd T/A Caledon 23 Country House shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569

  • Payment options accepted
    Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the Pouberg Pty Ltd T/A Caledon 23 Country House, bank account, the details of which will be provided on request.

  • Credit card acquiring and security
    Credit card transactions will be acquired for Pouberg Pty Ltd T/A Caledon 23 Country House, via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

  • Customer details separate from card details
    Customer details will be stored by Pouberg Pty Ltd T/A Caledon 23 Country House, separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

  • Merchant Outlet country and transaction currency
    The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

  • Responsibility
    Pouberg Pty Ltd T/A Caledon 23 Country House, takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods

  • Country of domicile
    This website is governed by the laws of South Africa and Pouberg Pty Ltd T/A Caledon 23 Country House chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

  • Variation
    Pouberg Pty Ltd T/A Caledon 23 Country House may, in its sole discretion, change this agreement or any part thereof at any time without notice.

  • Company information
    This website is run by S2 Design Solutions CC, based in South Africa trading as S2 Design Solutions CC, and with registration number CK 2009/228322/23
Pouberg Pty Ltd T/A Caledon 23 Country House
Support : info@caledon23.co.za / rita.steinberg@gmail.com
Support: +27 044 873 5628 / +27 83 284 9183