Terms & Conditions

Detailed description of goods and/or services

Caledon 23 Guest House is a business in the hospitality industry that markets accommodation.

Delivery policy

Subject to availability and receipt of payment, requests will be processed within 1 day and delivery confirmed by way of a booking number.

Return and Refunds policy

The provision of goods and services by Caledon 23 Guest House is subject to availability. In cases of unavailability, Caledon 23 Guest House will refund the client in full within 30 days. Cancellation of orders by the client will attract a 30% administration fee.

Customer privacy policy

Caledon 23 Guest House shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).

Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the Caledon 23 Guest House bank account, the details of which will be provided on request.

Credit card acquiring and security

Credit card transactions will be acquired for Caledon 23 Guest House via AddPay, the approved payment gateway for ABSA South Africa. AddPay uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3), and no credit card details are stored on the website. The booking system, NightsBridge, makes use of its own payment system PayBridge, which is similarly regulated.

Merchant outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility

Caledon 23 Guest House takes responsibility for all aspects relating to the transaction, including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile

This website is governed by the laws of South Africa and Caledon 23 Guest House chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation

Caledon 23 Guest House may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Cancellation Procedure

• All rates include 15% VAT.
• No booking will be confirmed until 50% deposit has been paid.
• Should a confirmed booking be cancelled between 8 and 14 days prior to the arrival date, 50% of the deposit will be forfeited.
• Should a confirmed booking be cancelled 7 days prior to arrival date, the full deposit will be forfeited.

Contact

Caledon 23 Guest House · 23 Caledon Street, Camphersdrift, George, 6529
Support: info@caledon23.co.za
+27 78 972 8687 / +27 82 459 1728